Greetings! My name is Afraz Ali and I would like to give a brief description of my experience with Step by Step Property Consultancy and Management.
Firstly, I must say that the hospitality received was like no other. The diligence and enthusiasm that was displayed made it very simple for me to achieve my documents due to the guidance that was provided. All calls were answered and messages were replied without any delays so there’s no problem gathering info as I proceeded thought this transaction. The process was a very smooth transition and I was really happy to receive my keys in such short space of time. It’s a feeling that is unexplainable and can only be felt by experiencing it. I would like to say thanks to your team for assisting me to get my first home and I hope that your service only gets better. All the best to you in your future endeavors.

Afraz Ali, New Homeowner

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We officially came into the ‘Step by Step Property Consultancy and Management’ family on August 6, 2022, when we attended their Open House at Palm Meadows Development, Cunupia. What a warm and professional welcome we received from the team, managed by Jillian Jones-Smith! That experience from beginning to end was informational, transparent and reassuring.

Jillian’s initial display of wisdom to guide us in seeing beyond loyalty to a particular financial institution and being open to exploring our options, played a crucial role in the effortless process. Every ‘step’ of the way was met with calm, cool and clear communication regarding the requirements and expectations of all involved – the realtor, the bank, the developer and the legal partners. Just imagine, after nine days’ of consultation with ‘Step by Step’, we selected our unit and made our down-payment. That was the most fulfilling part of the journey – being able to see our dream become a reality, seeing the light at the end of the tunnel flicker brighter and brighter.

Throughout the journey, we witnessed Jillian skillfully coordinate those activities between the banker and the developer to produce a unique collaboration, exceeding the sum of their individual effects. It was clear that Jillian’s professional approach spilled over and was endorsed by all stakeholders involved. We recall the developer saying to us in the very earlies that “Jillian is cool as a cucumber and easy to work with”.

Appropriately titled ‘Step by Step’, Jillian walked us through every step of the various phases of home ownership, sharing practical knowledge from her plethora of examples.

Sure, there were a few moments when we felt that things were not moving fast enough and that the bank and developer were silent. Jillian kept us honest and enlightened as to what would have been taking place behind the scenes and reassured us that everything will be fine. It was so comforting having her to quell our anxiety with such a major investment.

Now that we have completed all ‘steps’ in this fulfilling accomplishment, we are thrilled and forever grateful to Jillian and the ‘Step by Step’ family for their indelible positive impact in our lives. Thank you so much Jillian; we owe it all to you!

Naomi & Joel Faustin, New Homeowners

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Jillian truly takes you through every process step by step. I learnt so much from her and look forward to utilizing her consultancy services again in the future. She is knowledgeable, professional and kind. I would recommend her without hesitation, especially to a first time buyer.

Khamara-Lani Tarradath, Client

By way of background, I am a first-time home buyer. I didn’t know much about the process when I first started taking a look at homes, or what to expect throughout the process until I engaged with Step by Step. The amount of effort and time Jillian of Step by Step put into walking me through the process is unbelievable. From the first day that we communicated, she spent the entire evening walking me through the “big picture.” From there on out, she was always available to provide me with the information that I needed (or didn’t need but needed for the sake of my sanity) – every decision that I made, small or big, mattered to her. Not only did I feel like I had all the information I need to make those decisions, but I also felt like I was in good hands. Especially because, as a first-time buyer, I didn’t know all of the right questions I should be asking (or do’s and don’ts, for example) and she would proactively provide this information, which made me feel like I was walking through this process with eyes wide open. From an expectations perspective, I will highly recommend Step by Step Property Consultancy and Management.

Sergio Harper, Homeowner/Client

I recently had the pleasure of working with Jillian to rent out our property and couldn’t be more impressed from the initial consultation to the signing of the lease. Jillian was professional, knowledgeable and very courteous. 

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Jillian Jones is the consummate professional – she gives excellent advice without being intrusive, she is warm and puts her clients at ease and most of all she is collaborative in her approach. I have used her twice in the past year and on both occasions she was efficient, effective and knowledgeable. I also referred her to one of my friends who was completely satisfied with her service and I will not hesitate to recommend her to anyone who would like to deal with an accomplished Realtor who has integrity and seeks to understand the needs of her clients.

Adlyn Griffith, Homeowner/Landlord

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I admire the high level of engagement; support and camaraderie displayed within Step by Step Property Consultancy and Management. The opportunity to share ideas and opinions freely is a great takeaway from both management as well as the associates at all levels, it’s a consistent learning and motivational environment. Our team works closely together with our clients to understand their dynamics and develop the right solution to suit their needs as they transition into home ownership.  We create milestones and I embrace the opportunity to make a difference in many clients’ lives and build long-lasting relationships …Step by Step.

Michelle Hinds, Real Estate Agent,
Step by Step Property Consultancy and Management

A BLESSING. Working with Step by Step has been an absolute blessing. The knowledge I’ve been able to attain is priceless. I’m forever thankful to the managing director for giving me the opportunity and believing in my potential. I am now able to impart my real estate wisdom to others and help them with their decisions. It also gave me a lot of insight and scope to a whole new world and possibilities. My boss is not all about the money and though this may sound strange to some, it’s actually a huge plus. She looks for longevity and she doesn’t add pressure which allows for a relaxing work environment. She encourages us, her staff and she makes herself forever available. Some of the lessons learnt, I get to apply to other aspects of life and that’s something I love. THANK YOU STEP BY STEP for building me Step by Step.

Elijah Smith, Real Estate Agent,
Step by Step Property Consultancy and Management